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Shasta College
  • Position Number: 2662012
  • Location: Redding, CA
  • Position Type: Student Affairs and Services
Description of Basic Functions and Responsibilities
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

The Student Success Coordinator position oversees the day-to-day student success strategies and services designed to improve retention, completion, graduation, and/or transfer rates. Consistent with the Guided Pathways framework, align the college's structured onboarding, early alert, and retention strategies with interventions and resources to help students enter their educational and career pathway, stay on track, and persist and progress toward completion. With direction from college-wide leadership, faculty, and classified teams, utilize data-tracking systems and student support services and cohorts to drive student success. Employees in this classification may direct, oversee, coordinate, and review the work of student assistants and other office support staff. This job class provides high level office support functions requiring the use of initiative and problem solving skills as well as independent judgment in the organization, coordination, and processing of work and information through the assigned office. This job class requires a thorough knowledge of District policies and procedures and excellent communication skills.

CLASSIFICATION: Range 40 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

SUPERVISOR: Director of PACE/C2C or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).

Employees have the option to contribute to:
  • Health Savings Account (HSA)
  • 403(b) and 457 Retirement Plans
  • Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts
In addition, employees have the option to purchase:
  • Disability Income Insurance
  • Cancer Insurance
  • Life Insurance
  • Accident Only Insurance
  • Critical Illness Insurance
For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.

Typical Duties, Knowledge and Ability
Essential Functions:

  • Serves as campus coordinator and lead resource person for implementing, expanding, maintaining, and tracking success and retention efforts including the college-wide early alert system and various related student support services.
  • Coordinate and implement business practices, polices, and procedures for faculty and staff on student placement, retention, and the use of an early alert system and associated follow-up services based on best practices.
  • Coordinate day-to-day operations overseeing student onboarding and support including the early alert system and related student support services.
  • Under the guidance and support of Information Systems and Technology Support, collaborate with various vendors to research issues and test the functionality of student support systems and support the setup, customization, enhancements, technical troubleshooting, and integration of technology-based student support systems per departmental requests.
  • Communicate early alert information to all stakeholders proactively and via multiple modes.
  • Apply project management processes to ensure successful project implementation that is on time and within budget, program deliverables are met, and activities are completed.
  • Coordinate and serve as a resource for committee meetings, departmental meetings, and training sessions as it pertains to student placement, retention, and early alert systems.
  • Organize and facilitate meetings, conferences, and communications between involved systems and partners, including any associated grants and external community partners.
  • Train staff and faculty on retention efforts and support services.
  • Review all tracking items to ensure that each student is directed to the appropriate campus service for follow-up.
  • Coordinate a student referral process, referring students to proper departments/ individuals for help with education/career objectives, choosing academic majors, scheduling classes and enrollment; following up with instructors; collecting data on various student support services including an early alert system; and coordinating support services offered to students on various levels of probation.
  • Develop new innovative opportunities within the system to support persistence and completion.
  • Provide suggestions for system and process improvements to appropriate administrators.
  • Create and maintain marketing plans for responsive student support services for students and staff.
  • Collaborate and consult with College faculty and staff to further embed student support services including retention and early alert functionality into their daily work processes.
  • Manage student personnel including but not limited to scheduling, training, overseeing workload, and maintaining student data and confidentiality.
  • Under the guidance of the Office of Research and Institutional Effectiveness, assist in the development of assessment tools to collect data on the impact of various student support services on various student success metrics.
  • Under the guidance of Information Systems and Technology Support, assist with the monitoring and modification of roles, permissions, and assignments in various student support services' software.
  • Create end user tracking reports of various student support services.
  • Maintain and process fiscal/accounting records, journals, ledgers, and transactions related to assigned categorical program area(s) of specialization.
  • Review categorical accounting reports and transactions for accuracy and compliance to district and program requirements and procedures.
  • Make independent determination on applying appropriate rules and regulations to accounting and financial record keeping problems.
  • Type reports, statements, letters, memos, and other correspondence related to assigned functions.
  • Prepare financial and statistical reports related to assigned categorical programs; collecting, compiling, calculating, and distributing to others as appropriate.
  • Maintain student records, data, and confidentiality.
  • Demonstrate behaviors and actions that support best practices in student placement, recruitment, retention, and student support.
  • Performing other duties of a similar nature or level.
Knowledge of:
  • Student retention, persistence, and success strategies.
  • Principles of project management.
  • Principles, practices, and techniques of training and providing technical instructions.
  • Basic elements of document preparation.
  • Oral and written communication skills.
  • Correct English usage, grammar, spelling, punctuation, and vocabulary.
  • Applicable sections of State Education and other codes, laws, regulations, and policies related to student placement, retention, and persistence.
  • Interpersonal skills using tact, patience, and courtesy.
  • Telephone techniques and etiquette.
Ability to:
  • Operate student information systems software.
  • Prepare, implement, and present training programs.
  • Understand the requirements and act upon requests from faculty, staff, and administrators for student placement, retention, and support services.
  • Establish and maintain communications with users.
  • Remain current concerning advancements in field of specialization.
  • Design, prepare and edit manuals and procedures.
  • Exercise critical thinking skills in analyzing and interpreting data.
  • Accurately interpret institutional policies and procedures.
  • Plan and organize work in order to follow a systematic method of performing a task.
  • Utilize available time to meet schedules and organize and complete work within given due dates.
  • Be detailed oriented and accountable for tasks.
  • Communicate effectively both orally and in writing.
  • Analyze situations accurately and adopt an effective course of action.
  • Work effectively with people from diverse age, gender, race, ethnicity, religious, ability, sexual orientation, and/or job type groups.

Education Required:
  • Associate's degree or equivalent
Education Preferred:
  • Bachelor's degree
Desirable Experience:
  • Any combination of experience and training that would likely provide the required knowledge and skills is qualifying. Typical experience would be two years of increasingly responsible experience performing duties comparable to those assigned.
  • Microsoft Office Suite; database management software, SIS, and LMS system knowledge.
  • Demonstrated strong interpersonal communications skills.
  • Knowledge of student support services and retention activities including an early alert system.

Additional Information

Online Application with Additional Preferred Materials to be attached to application:
  • Cover letter addressing criteria listed in the position announcement
  • Current resume
  • College transcripts, if applicable (unofficial will be accepted at the time of application

Attention Applicants:
  • After application has been submitted, all application materials will be screened.
  • Internal candidates must also submit all required materials to be considered.
  • Candidate evaluations will not be considered.
  • Reference letters from any member of the Hiring Committee or Board Members will not be considered.
  • Interviews will be by invitation only.
  • Interviews will be by Zoom.
  • The District does not reimburse for new hire moving expenses.
New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum fifth step.

Longevity pay in accordance with Section 8.8 of the Classified Employee Collective Bargaining Agreement.

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

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