Job Details

San Francisco State University
  • Position Number: 5262603
  • Location: San Francisco, CA
  • Position Type: Student Affairs and Services

Academic Advisor, Graduation Specialist - (Student Services Professional II) - College Advising/DUEAP

Job No: 539477
Work Type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Counselor (Non-instructional Faculty), Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Working Title

Academic Advisor - Graduation Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


College Advising/DUEAP

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday - Friday ; 8am - 5pm

Anticipated Hiring Range

$4,841.00 - $5,051.00 Per Month ($58,902.00 - $60,612.00 Annually)

Salary is commensurate with experience.

Position Summary

The Academic Advisor/Graduation Specialist provides consistent, accurate, moderately complex, general academic advising services to undergraduate students. This position works on a college advising team (Lam Family College of Business, College of Ethnic Studies, College of Liberal and Creative Arts, College of Health and Social Sciences, College of Science and Engineering, or the Graduate College of Education) within the Undergraduate Advising Center and advises students from their third year through graduation. The incumbent collaborates with faculty, staff, and administrators to deliver advising services with a focus on upper division students and those who are close to graduation. Working under general supervision, the Academic Advisor/Graduation Specialist provides advising focused on setting goals to facilitate students' success, persistence, and degree completion in a timely manner. The Academic Advisor/Graduation Specialist also advises at new student orientations.

Position Information

Academic Advising
  • Providing academic advising to undergraduate students on major/minor requirements and sequencing, general education areas, graduation requirements, college-based policies, and other related policies and procedures (through individual appointments, drop-in advising, and group workshops)
  • Monitoring and assessing students' progress in achieving their path to success and making adjustments to their path based on the progress and changing needs of the student; identifying current and potential challenges (e.g. adjustment to college, time-management) and actively coaching students through such challenges; making appropriate referrals to campus resources
  • Resolving moderately complex advising-related situations by applying knowledge of academic policy and recommending an appropriate course of action to students
  • Working closely with the Advising Manger and Advising Lead of their assigned college advising team
  • Delivering workshops for students in their assigned college, with a focus on preparing and reviewing students for graduation -Serving as an advisor to new transfer students as part of orientation
  • Following up with students via email and maintaining electronic advising summary reports/notes and data on students served -Attending all campus-wide advisor trainings related to academic advising

Project Coordination
  • Assisting in the development of college-based advising tools and resources (both online and in print)
  • Assisting in implementing projects within their college advising team and the Undergraduate Advising Center
  • Outreaching to juniors and seniors in support of timely degree completion
  • Keeping accurate records and gathering information/data related to campaigns and advising interactions

Other duties as assigned

At All Times

  • Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)

  • Demonstrate safe work practices for oneself, others and the office environment.

    Minimum Qualifications

    Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

    Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi -aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

    Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

    Preferred Qualifications

    Knowledge of:
    • principles and techniques of individual advising
    • academic, personal and career planning and goal setting
    • student services and programs on a college/university campus
    • problem-solving and conflict resolution strategies -current software, technology, and online resources

    Ability to:
    • apply interviewing techniques and facilitating academic advising sessions one-to-one
    • actively listen to students; provide accurate, respectful and effective communication (oral and written) to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues
    • keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations
    • establish and maintain effective working relationships; work closely with a diverse population and ability to relate well with students, staff, faculty, and administrators
    • quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and the new requirements effective Fall 2014 -assist with workshops and presentations
    • use PeopleSoft - Campus Solutions, Educational Advisory Board (EAB), Microsoft Office Suite, and Canvas

    Experience in:
    • providing effective academic advising to students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds in a one-to-one setting
    • providing information on Title V, California State University, and San Francisco State University policies and procedures
    • Core Competencies - embody the following competencies:
    • Bias toward collaboration and teamwork.
    • Effective oral, written and nonverbal communication skills.
    • Customer/Client Focus with an emphasis in problem solving and resolution.
    • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
    • Diversity and inclusion.


    Regular work hours are 8am - 5pm, Monday through Friday with the ability to offer advising both in-person and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment.

    Pre-Employment Requirements

    This position requires the successful completion of a background check.

    Eligibility to Work

    Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


    Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

    We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

    CSUEU Position (For CSUEU Positions Only)

    Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

    Additional Information


    Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

    CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

    The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

    Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

    To apply, visit

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